Compro Comprehensive Services - Support
Software Maintenance
Real-Time Alpha Software Support
Total System Support (TSS) - Available for LCRS products only
Premier Software Support (PSS)
Standard Software Support (SSS)
Software Update Service (SUS)
Mature Software Support (MSS)
Total System Support (TSS)
* Available for LCRS products only
Features:
Hardware Support Services
- LABOR
- Call Management Center (CMC)
- Priority Response to all Trouble Calls
- Remote Diagnosis/Telephone Consultations
- Single Point-of Contact @ 1-800-936-2673
- MATERIAL
- Remote Exchange with Optional Advance Exchange
- Optional Logistics Support Programs
- INFORMATION
- Field Change Notices
- Peripheral Change Notices
- Technical Support Bulletins
Software Update Service
- Labor
- Phone support from Compro Engineers (8 am- 5 pm EST, Monday - Friday)
- Advisory and Remedial Software Support
- Electronic Access to software databases
- Material
- CD-ROM Media for Update Distribution
- Information
- Software and Documentation Updates as Released
TSS is offered for the first year with a 40% discount as a credit for the product warranty. Subsequent years TSS is available at list price.